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At Art of the Brush, we want you to be completely satisfied with your purchase. If you are not happy with your order, we're here to help.

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Returns

We accept returns for both defective and non-defective products for customers in Ireland and internationally (rest of the world).

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To be eligible for a return:

• Items must be new, unused, and in their original condition.

• Returns must be requested within 28 days of receiving your order.

• Products that have been used, damaged after delivery, or are not in their original condition are not eligible for a refund unless they are defective.

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Please note: For international customers, return eligibility may be subject to local import/export regulations.

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Exchanges

We are happy to offer exchanges for eligible items within 28 days of delivery, provided the products are new and unused. Exchanges are subject to product availability.

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How to Return an Item

Returns should be sent by mail.

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Customers are responsible for arranging and paying for return shipping, including international return shipping where applicable. We recommend using a tracked postal service, as we cannot be responsible for items lost during return transit.

 

Return Shipping Costs

• Return shipping costs are the customer's responsibility.

• This applies to both domestic (Ireland) and international orders.

• We do not charge any restocking fees.

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Refunds

Once your returned item has been received and inspected, we will notify you of the outcome of your refund request.

Approved refunds will be processed to your original payment method within 7 days of receiving and approving the returned item.

Please note that your bank or payment provider may take additional time to post the refund to your account.

For international orders, original shipping costs are non-refundable unless the item is defective or incorrect.

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Defective or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us as soon as possible with your order number and photographs of the issue.

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We will work with you to resolve the matter promptly, which may include a replacement, repair, or full refund including shipping costs where applicable.

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Customs, Duties & International Orders

For international customers, please note:

• Any customs duties, import taxes, or local fees are the responsibility of the customer.

• These charges are not included in our product or shipping prices.

• We are not responsible for delays caused by customs processing.

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Contact Us

If you have any questions about returns, exchanges, or refunds, please contact us through the contact information provided on our website. We are always happy to help.

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